Privacy Notice

RightCar4Me is operated by [RightCar4Me], which acts as the responsible party for personal information processed through the service.

Email: info@rightcar4me.co.za
Physical address: Plot 126, Zwavelpoort, Pretoria, South Africa

Depending on how you use RightCar4Me, we may collect:

• Your name, email address and mobile number.
• Information about your lifestyle, household, passengers, occupation and intended vehicle use.
• Information about your driving habits, travel patterns, location type and expected annual usage.
• Your vehicle preferences, priorities, preferred features and brand attitudes.
• Budget ranges, affordability preferences, deposit information and sensitivity to running costs.
• Existing vehicle information, trade-in details or details of a vehicle you are considering.
• Assessment answers, Vehicle Needs Profiles, recommendations, shortlists and related advisory records.
• Enquiries, communications, service instructions and customer support records.
• Payment status, transaction references and service-purchase information.
• Technical information such as IP address, browser type, device information, timestamps, security logs and website activity.

We do not intend to collect full payment-card details. Those details are processed by the payment provider used during the transaction.

We may process personal information to:

• Provide and operate the RightCar4Me website.
• Administer the Driving Lifestyle Assessment.
• Create your Vehicle Needs Profile.
• Identify, score, compare and explain potentially suitable vehicles.
• Provide purchased advisory, sourcing, validation or concierge services.
• Respond to questions and provide customer support.
• Process and reconcile payments.
• Maintain transaction, service, security and audit records.
• Detect, investigate and prevent misuse or fraud.
• Improve the accuracy, usefulness and performance of our services.
• Meet applicable legal, regulatory and record-keeping obligations.

Where information is necessary to provide a requested service, not supplying it may mean that RightCar4Me cannot complete the assessment, recommendation or service.

RightCar4Me may use rules, scoring and automated processing to analyse assessment answers, identify customer priorities, create a Vehicle Needs Profile and rank potentially suitable vehicles.

Automated results are intended to support informed vehicle decisions. They do not complete a vehicle purchase, finance application or insurance agreement on your behalf.

You may contact us if you would like an explanation of your assessment result or believe that relevant information was interpreted incorrectly.

Most personal information is provided directly by you when you complete an assessment, contact us, purchase a service or communicate with an adviser.

We may also obtain vehicle, market, pricing and listing information from manufacturers, dealers, marketplaces and other industry sources. Where a service involves a third party, we may receive information from that party concerning the progress or outcome of the service.

We may use carefully selected service providers to support hosting, data storage, security, communications, analytics, payment processing and the operation of the website.

Where required to provide a service you have requested, we may also share relevant information with an adviser, vehicle seller, dealer, inspection provider, finance provider, insurer or other service provider.

These parties should receive only the information reasonably required for their role. They may also process information under their own privacy notices where they act independently.

We may disclose information where required by law, necessary to protect legitimate rights or required to investigate suspected fraud or unlawful activity.

RightCar4Me does not sell personal information.

RightCar4Me will only send direct electronic marketing where permitted by applicable law. Where consent is required, you will be given a choice before marketing communications are sent.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us. Service-related messages concerning an assessment, purchase or active request may still be sent where necessary.

Payments may be processed by an external payment provider. RightCar4Me may receive transaction references, payment status, amounts and related reconciliation information, but does not intend to receive or store full payment-card details.

The payment provider processes payment information under its own terms and privacy notice.

RightCar4Me uses reasonable technical and organisational safeguards designed to protect personal information against loss, unauthorised access, alteration, misuse or disclosure.

Access should be limited to authorised people and service providers who require the information for legitimate operational purposes.

Some technology or service providers may store or process information outside South Africa. Where cross-border processing occurs, RightCar4Me will take reasonable steps to ensure that the information is handled in accordance with applicable legal requirements and appropriate safeguards.

No online service can guarantee absolute security. If we become aware of a qualifying security compromise, we will take appropriate steps in accordance with applicable law.

We retain personal information only for as long as reasonably necessary to provide the requested service, maintain appropriate business and audit records, resolve disputes and meet applicable legal, regulatory and contractual obligations.

Different information may be retained for different periods. When information is no longer reasonably required, it may be securely deleted, destroyed or de-identified, subject to lawful retention requirements.

Subject to applicable law, you may ask whether RightCar4Me holds personal information about you and request access to that information.

You may also request, where applicable:

• Correction of inaccurate or incomplete information.
• Deletion or destruction of information that may no longer lawfully be retained.
• Restriction of certain processing.
• Objection to processing in appropriate circumstances.
• Withdrawal of consent where processing relies on consent.
• An explanation or review of relevant automated assessment results.

Requests should be sent to info@rightcar4me.co.za. We may need to verify your identity before acting on a request.

If you have a privacy concern, or complaint of any other nature, please contact RightCar4Me first so that we can investigate and attempt to resolve it.

You may also lodge a complaint with South Africa's Information Regulator where applicable.

RightCar4Me may use essential cookies, browser storage, logs or similar technologies required for security, session management, assessment continuity and operation of the service.

If non-essential analytics, advertising or tracking technologies are introduced, the website's notices and consent controls should be updated before those technologies are enabled.

The RightCar4Me website may contain links to vehicle manufacturers, dealers, marketplaces, news publications and other third-party websites.

RightCar4Me is not responsible for the privacy practices of those websites. You should review the privacy notice of any third-party service before submitting personal information.

We may update this notice when the service, our providers or applicable requirements change. The current version will be published on this page.

Effective date: 1 October 2026